Frequently Asked Questions - Products
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All the products we are sourcing are in line with the European standards (CE) and their manufacturers have provided us with a copy of their certificate. Moreover, we will personally guarantee the authenticity of these documents. In case of doubt we shall call upon a company specialized in certification.
Yes. In most of cases, products are customizable (color, logo,...) for extra costs and delays.
Yes. For all export activities, the packaging, the labeling, the product composition and the instruction manual will be available in English. Please let us know should you wish to receive them in your own language.
Yes. All our products are covered with a 1 to 5 year-warrantee by the supplier. Please let us know should you need a minimum cover period or an extended coverage.
Yes. It is possible to receive a sample, but the cost involved (price of the product and delivery cost) is at your expense. The sample will be delivered with no customization through express mail (it takes about 5 working days to reach Europe and the USA), together with the basic information translated into English, unless otherwise requested.