Frequently Asked Questions - DELIVERY

The delivery lead time depends on the delivery place, as well as on the delivery mode which varies with the weight and volume of your order. About 5 working days are necessary by plane and about 36 days are necessary by boat.

The delivery lead time depends on the delivery place, as well as on the delivery mode which varies with the weight and volume of your order. About 8 working days are necessary by plane and about 60 days are necessary by boat.

It may be either you or us. If you are already working with a transit company, we are able to offer you FOB price (Free On Board), meaning that the price includes the delivery cost for transportation within Korea, from the factory to the exit ports (airports or seaports). In case you do not have a transit company, we can organize the delivery service and have your order delivered in complete safety, from the factory to the port of entry in the country where the products are to be delivered (airports or seaports). The local transportation of the products to the final destination remains under your responsibility.

The products are packed by the supplier who will take the necessary measures to protect them in view of the transportation. The supplier’s packaging may be reinforced by the transit company if necessary. Transit companies may also offer complementary packing services for an extra cost.

Yes. Once your products are shipped, you will be given the information needed to follow the state of your products’ transportation.

We will personally check the condition of the goods before they leave Korea. In case the products would be damaged, the responsibility of the transporter will be engaged and the insurance will cover the damages.